A Marketplace Connecting Customers With Skilled Hands For Everyday Home Tasks.
HandyConnect Is A Customer-To-Customer Marketplace That Helps Homeowners And Renters Discover Local Handymen And Skilled Workers For Home Repairs, Maintenance, And Everyday Tasks.
There are skilled workers everywhere. Finding the right one is the problem.
Many independent artisans rely on personal networks, referrals, or informal channels to find customers. At
the same time, customers often rely on recommendations from friends, social media groups, or search results
when they need help around the house.
This creates a fragmented experience for both sides.
Customers need Reliable people,Relevant skills,Fair prices,Local availability and Confidence before
hiring
Skilled workers need More visibility,Consistent job opportunities,Fair compensation and Control over their
pricing.The opportunity was to create a marketplace that works for both sides.
Understanding both sides of the marketplace
Because eazee serves two distinct audiences, I approached the product from both perspectives.
I explored how people currently find and hire skilled workers and how artisans find customers and price
their services.
Let the marketplace facilitate the connection, not dictate the deal.
The central product decision was to make direct negotiation a core part of the experience.
Rather than forcing every service into a fixed price, customers can describe what they need and communicate
with skilled workers before agreeing on the final price.
Find The Right Person. Agree On The Work. Get It Done.
The Core Customer Journey Was Designed Around Five Steps:
Search For A Service Or Browse Categories.
Evaluate Workers Using Skills, Experience, Ratings, Location, And Previous Work.
Send A Request Or Message The Worker Directly.
Discuss The Task And Agree On The Scope, Timing, And Price.
Get The Work Done And Leave A Review.
The Goal Was To Keep The Journey Simple While Giving Users Enough Information To Make An Informed Decision.
Home & Discovery
Users Can Search For A Specific Service Or Explore Popular Categories Such As:
Plumbing · Electrical · Carpentry · Painting · Cleaning · Repairs
· Installation
The Objective Was To Get Users From “I Need Help” To “I Found Someone” As Quickly
As Possible.
Search & Results
Search Results Bring Together The Information Customers Need To Compare Workers.
Filters Help Narrow The Results Based On The Customer’s Needs.
Worker Profile
The Profile Acts As The Worker’s Digital Storefront.
It Gives Skilled Workers A Place To Communicate:
Who I Am, What I Do, What I Specialise In, What Customers Think Of My Work.
Task Request
Instead Of Forcing Customers To Select A Predefined Service Package, HandyConnect Allows Them To Describe
What They Actually Need.
Customers Can Provide:
- Task Description
- Photos
- Location
- Preferred Date
- Preferred Time
- Budget
This Gives Skilled Workers Enough Context To Understand The Job Before Negotiating.
Designing For A Two-Sided Marketplace Changes The Way You Think About UX.
The Biggest Lesson From HandyConnect Was That Marketplace Design Isn’t Just About Creating A Great
Experience For One User.
Every Decision Affects Another Side Of The Ecosystem.
Making It Easier For Customers To Compare Workers Affects How Workers Present Themselves.
Giving Workers More Pricing Control Affects How Customers Evaluate Options.
And Improving Trust Benefits Both Sides.
The Product Therefore Had To Balance Convenience, Flexibility, Trust, And Fairness Rather Than Optimize For
A Single User Journey.